At Nazakat.xyz, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, we’re here to help! Please read our refund and return policy carefully.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • The item must be unused, unworn, and in its original packaging with tags attached.
  • The return request must be initiated within 7 days of receiving the order.
  • Items on sale, clearance, or customized products are not eligible for return or exchange.
  • The original receipt or proof of purchase is required.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items that have been worn, washed, or damaged after delivery.
  • Sale or discounted items (unless defective).
  • Accessories, innerwear, or personal care items for hygiene reasons.

3. Return & Exchange Process

To initiate a return or exchange:

  1. Contact us at [your email] or [your phone number] within 7 days of receiving the order.
  2. Provide your order number, item details, and reason for the return.
  3. Our team will review the request and guide you on returning the product.
  4. Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days.

4. Refund Policy

  • Refunds are issued as store credit or to the original payment method (depending on the payment method used).
  • If you paid via Cash on Delivery (COD), refunds will be processed as store credit or a bank transfer (after verification).
  • Shipping fees are non-refundable, and the customer is responsible for return shipping costs (unless the item is defective or incorrect).

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with images at [your email]. We will arrange a replacement or full refund, including shipping costs.

6. Cancellation Policy

  • Orders can only be canceled within 12 hours of placing the order.
  • Once the order is processed, it cannot be canceled but may be eligible for return or exchange.

7. Contact Us

For any refund or return inquiries, contact us at:
📧 Email: [your email]
📞 Phone: [your phone number]

Thank you for shopping with Nazakat.xyz! 💜